We are equal of it jeopardize with our suppliers and our clients. Next it will find all our commitments. Benefit with the bear!
The delivery costs amount to 4,20€ VAT inc for an order lower than 50 €
The delivery costs amount to 14,90€ VAT inc for an order between 50 and 600 euros
The delivery costs amount to 19,90€ VAT inc for an order between 600 and 1100 €
and 24€ inc VAT for all orders over 1100euros.
The delivery will be realised within 48 h, except in the case of the orders sent to specific countries. The downtime can be extended up to 5/6 days in the case of Spain, Germany Austria, the United Kingdom, Belgium, the Netherlands, Portugal, Greece, Finland, Hungary, Luxembourg, Belgium etc. In any case, can verify the state of its order in the section “MY ACCOUNT” of the website and to make the pursuit of its purchase with the number of pursuit in www.colissimo.fr or www.dpd.fr
Our personnel is in charge to protect all the products again. If it has some question on the conditions of delivery, in our Service of attention to the client they will be enchanted to take care of to him in English German French//by e-mail: [email protected] or by telephone: +00333 8750 79 53 Conditions of the returns If it is for whatever reason not satisfied with his purchase (or in case of defective products, by all means), we will give back the money to him. Also it has the option to change the article by another one. It has a period of 14 days workable to realise returns or changes from the reception of the order. Put yourself in contact with the Service of attention to the client by e-mail: [email protected] or by telephone: +0033 3 87 50 79 53 If the retraction has not communicated during the period of 14 days workable, any change or return will not be admitted. The expenses of transport of the return will have to pay the buyer to them, except the product is defective and it has received it in evil been because of the damages suffered during the transport. Returns will not be accepted if: the product is in evil been; the product is not complete, it needs accessories or is broken; lack documentation or the note of purchase and gives are not including.
If for any reason you are not satisfied with your purchase (or in case of defective products, of course), we will refund your money completely.
You also have the option to change the item for another. You have a period of 14 working days to make refunds or changes as of the reception of the order. Contact the Customer Service by email: [email protected] or by phone: +0033 3 87 50 79 53
If the retraction has not been communicated during the period of 14 working days, no change or refund will be accepted. The transport costs of the return must be paid by the buyer, unless the product is defective and has received it in poor condition due to damage suffered during transport. Returns will not be accepted if: the product is in poor condition; the product is not complete, accessories are missing or broken; Missing documentation or note of purchase and delivery are not included.